Overview

TeleHUMANA Calling Card Platform (CCP) provides carrier grade quality of service and low cost for national and international calls.  Based on TCP/IP devices, supporting both H.323 and SIP, allows geographic distribution of equipment, protecting the business against regional network problems.

Sign-in; Setup your calling card products and rates; Pay as you go!
The CCP is comercialized via the ASP model and we offer very flexible and competitive rates, with volume discounts.

Also, depending on the desired origination point, we can get you up-and-running in 2 days! Contact us now!

• High Availability
  • Distributed Nodes (Load Balancing & Fail-over)
  • Replicated Nodes
  • Backup
     
• High Performance and Scalability
  • CCP servers are building blocks that can be piled-up to increase call handling capacity
     
• High Voice Quality
  • Our NOC, which also provides service for wholesale carriers, monitors the platform and the telephony network 24x7, assuring good average call duration (ACD) and answer ratio (ASR)
     
• Low Cost for Calls
  • By having a wide array of interconnection with wholesale carriers, both PSTN and VoIP, on several countries, TeleHUMANA can offer very competitive rates for both national and international calls
  • You are also welcome to bring in your own Termination Partners

Key Features

• Originates calls to anywhere in the world via our network of termination parters
  • PSTN Carriers
  • VoIP Carriers (H.323 and SIP)
• Web management and monitoring
• User access control
  • Different access levels may be granted to different types of users)
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• Supports roaming
  • Same card with different rates according to the origination point
• Access restriction by access number (DNIS)
• Flexible report builder (minutes, revenue, cost, margin, inventory)
• Flexible product management (cost of access number, origination + termination rates, termination cost)
• May restrict calls to specific destinations (only accepts calls to destinations set in the rate table)
• May restrict calls to specifc days and time-of-day (Access Profiles)
• The PIN length can be customized to meet distribution needs, as card volume and security
• IVR plays the credit remaining on a card in $$$$$$.$$ format
• IVR announces the available call time in two formats:
  • hours, minutes and, optionally, seconds (hh:mm[:ss])
  • minutes and, optionally, seconds (mm[:ss])
• Plays a “time-running-out” message based on the configurable timeout value
• Supports multiple calls per session (long-# or double-#)
• IVR support for multiple languages
  • English, Spanish, Portuguese (BR), French, German and Italian
  • Other languages can be added as needed
• Supports multiple currencies
• Customized Dial Plans
  • Translates dialed digits according to local country policies
  • Same card may have different dial plan according to the origination point
• Rate versioning >> program rate changes in advance!
• Time based rates
  • Day-of-the-week +
  • Time-of-day
• ANI registration via IVR and/or Web
• ANI authentication >> no need to enter the PIN!
• Credit transfer via IVR >> User self recharge!
• Support for Master and Subaccounts
  • Subaccounts uses the credit from the master account, but have individual call history and access restrictions
• Transaction security: All operations are logged and may be audited via a reporting tool

Platform Architecture

Cases

GlobalNova’s migration to a solid technological structure like TELEHUMANA’s Calling Card Hosted Platform allowed the expansion of the operation in Brazil and a 85% improvement in the variable margin. Read more